FAQs and COVID-19 updates


Do you have a question? You may be able to find the answer here. If not, feel free to reach out through the contact form! You can find this form at 'Contact Us' in the main menu on this website.

Given the current global crises, we have dedicated a section of this page to providing information on how this crisis may impact your orders. 

Please see the FAQs beneath the breaker line for questions and answers that are not directly related to the current pandemic.

COVID-19

Q: How does the COVID-19 pandemic impact the delivery time of my order?

The current situation may delay the production and shipping time of your order by a few days. Unfortunately we are unable to provide a more accurate estimation of the delay. 

Please note that the delivery times mentioned on our Shipping Policy page do not take the current pandemic into account. This means that it is possible that these delivery times will be delayed by a few days.

The FAQs beneath have not been written to directly relate to the COVID-19 pandemic, meaning that they also apply to 'normal' situations.

Delivery

Q: How long will it take before I receive my order?

A: The total delivery time of your order, i.e. how long it will take before you receive your order, is made up of the production time and shipping time. The delivery time depends on a combination of factors, including (but not necessarily limited to):

  • The type of product you ordered.
  • Your location.
  • The shipping option that you choose at check out.

See our Shipping Policy for a table including the estimated production times, shipping times, total delivery times and shipping prices for each product type and location (and further shipping related information). You can find this page by clicking 'Shipping Policy' in the footer menu on this website.

Q: Will I receive a track and trace code?

A: Yes, we will provide a track and trace code for all of our shipping options, unless explicitly stated otherwise for a certain option in our Shipping Policy.

Related to products

Q: Why do the dimensions of some of your framed prints differ?

A: This depends on the dimensions of the canvas of the original work. The size of the canvasses we work on differ, which is why you might (for example) find the smallest print of one work sized at 6"x8" (15x20cm), while the smallest print of the other work is sized at A4 size. 

We try to offer at least three framed print sizes per work: smaller, medium and larger.